Gym Payment Processor Forgets Decimal Point, Terrifies Members
By July 26, 2013
"Like many gyms, Fitness Connection in North Carolina charges members an annual fee for “maintenance.” Unlike most gyms, they had something go terribly wrong this year when they charged that fee. It seemed to lack a decimal point, so members saw $2,990 charged to their cards instead of $29.99.
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The four-figure fees were only preauthorizations, not actual charges. That’s not very comforting for customers who use debit cards, since preauthorizations have a very real effect on bank account balances. Members in California saw amounts as high as $8,000 preauthorized on their cards."
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