"An assumed sense of safety due to a default position of trust, coupled with limited risk perception, directly contests the current literature on patient involvement in safety."

Med J Aust. 2014 Jul 21;201(3):S60-3.

Patients' and carers' perceptions of safety in rural general practice.

Hernan AL1, Walker C2, Fuller J3, Johnson JK4, Abou Elnour A5, Dunbar JA5.

Author information

• 1Greater Green Triangle University Department of Rural Health, Flinders and Deakin Universities, Warrnambool, VIC, Australia. andrea.hernan@greaterhealth.org.
• 2Executive Office, Chronic Illness Alliance, Melbourne, VIC, Australia.
• 3School of Nursing and Midwifery, Flinders University, Adelaide, SA, Australia.
• 4Australian Institute of Health Innovation, University of New South Wales, Sydney, NSW, Australia.
• 5Greater Green Triangle University Department of Rural Health, Flinders and Deakin Universities, Warrnambool, VIC, Australia.

Abstract

Objectives: To explore patients' and carers' experiences of rural general practice to identify their perceptions of safety of care. 

Design, participants and setting: Four focus group interviews were conducted with 26 rural patients and carers in south-west Victoria between September and December 2012. Frequent users of general practice were recruited from local allied health self-management programs and a mothers' group. Focus groups were audio recorded, transcripts were independently analysed and interpreted using narrative methodologies. 

Results: Participants who had experienced some level of harm were able to comment more extensively on safety aspects of care. Several key themes related to safety were identified from the analysis of all participant narratives. An assumed sense of safety in general practice was predominant, and was influenced by participants' level of risk awareness and trust in their general practitioner. Additional unique themes included feelings of vulnerability, desire for an explanation andapology, a forgiving view of mistakes, and preference for GP interpersonal skills over competence. 

Conclusions: This study revealed new insights into the factors that influence patients' and carers' perspectives of safety, and demonstrated the value of incorporating the patient voice into safety research. An assumed sense of safety due to a default position of trust, coupled with limited risk perception, directly contests the current literature on patient involvement in safety. Further exploration is required to determine how patients and carers can effectively engage in and assist with improving safety in general practice.