"The impact is spread widely. Research has shown that while 80 per cent of recipients of rudeness lose time worrying about it, and 38 per cent reduce the quality of their work, there is a 20 per cent decrease in the performance of staff who witness it. Onlookers are also half as likely to be willing to help others as a result of seeing the rudeness.
Importantly, this isn’t about blowing a full-blown tantrum of obnoxiousness. ‘It’s mild to moderate rudeness – being “a bit not nice”,’ Dr Turner said, adding that we could all do with examining whether we are at fault in how we deal with colleagues."
No comments:
Post a Comment