Does a higher frequency of difficult patient encounters lead to lower quality care? (Study: No)

http://www.ncbi.nlm.nih.gov/pubmed/23326819

J Fam Pract. 2013 Jan;62(1):24-9.

Does a higher frequency of difficult patient encounters lead to lower quality care?

An PG, Manwell LB, Williams ES, Laiteerapong N, Brown RL, Rabatin JS, Schwartz MD, Lally PJ, Linzer M.

Source

Newton-Wellesley Hospital, Newton, MA, USA. Email: perryan@post.harvard.edu.

Abstract

This study would suggest it does not. Despite physician burnout, dissatisfaction, and related stresses associated with challenging practices, investigators found that quality of care was unaffected.