Qual Health Res. 2014 May 14. pii: 1049732314536285. [Epub ahead of print]
A Cycle of Redemption in a Medical Error Disclosure and Apology Program.
Author information
- James Madison University, Harrisonburg, Virginia, USA carmachj@jmu.edu.
Abstract
Physicians accept that they have an ethical responsibility to disclose and apologize for medical errors; however, when physicians make a medical error, they are often not given the opportunity to disclose and apologize for the mistake. In this article, I explore how one hospital negotiated the aftermath of medical mistakes through a disclosure and apology program. Specifically, I used Burke's cycle of redemption to position the hospital's disclosure and apology program as a redemption process and explore how the hospital physicians and administrators worked through the experiences of disclosing and apologizing for medical errors.
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