Dent Update. 2014 Mar;41(2):168-70, 173.
The management of risk. Part 1: Why complaints happen and how to prevent them.
Abstract
There is increasing concern amongst dentists, and dental care professionals (DCPs), about the risks associated with complaints from patients and the possibility of escalation to legal action or referral to the General Dental Council (GDC). This is the first of a series of four articles considering the management of risk. It will describe why complaints happen, how to identify problems at an early stage and strategies for preventing complaints occurring.
Clinical Relevance: The prevention of complaints will reduce stress and anxiety for all members of the dental team.
Dent Update. 2014 Apr;41(3):236-8, 241.
The management of risk. Part 2: Good consent and communication.
Abstract
Valid consent is an absolute requirement of ethically correct treatment. This second article, in a series covering the management of risk, defines consent but also describes the role that appropriate consent, through good communication, plays in clinical and ethical risk management and the reduction of complaints.
Clinical Relevance: Valid consent is fundamental to the ethical and legal treatment of patients.
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